1. Purchasing Tickets

1.1. Tickets may be purchased online through our Website. Online bookings are subject to booking fees which will be indicated prior to placing an order.

1.2. All purchasers of Tickets must be 16 years of age or over.

1.3. We may restrict Ticket sales to a maximum number per person or household and we reserve the right to cancel any Tickets purchased in excess of this number.

1.4. The price of the Ticket shall be the price set at the time we accept an order. All advertised prices are inclusive of any applicable taxes and per Ticket booking fee (where applicable).

1.5. No order will be accepted until we have received full payment in cleared funds for the Tickets. We reserve the right to cancel any booking which we reasonably suspect to have been made fraudulently.

 

2. Delivery of Tickets

2.1. E-Tickets are the delivery method used by us for tickets. This will take the form of a pdf attachment to an email which will contain all the Ticket information and QR code that will grant access to the Venue. The E-Ticket will be scanned at the Venue to gain entry. For paperless entry, it can be scanned from a mobile phone. Customers can also print it out themselves to have a hard copy, should they wish. This delivery method is free of charge to the customer.

2.2. Confirmation of purchase will be provided on completion of the booking transaction, via email. Tickets with valid barcodes / QR codes for entry may be delivered any time up to 24 hours prior to the performance.

2.3. It is the customers responsibility to check their Tickets, due to the fact that mistakes cannot always be rectified after purchase. Please check your Tickets on receipt carefully and contact ABC: The Abernethy Bennett Company immediately if there is a mistake. Please see contact details below.

2.4. If you have not received your confirmation of purchase or Tickets, please check your deleted, junk or spam email folders as some email providers divert our emails to junk or spam folders, for which we are not responsible and we shall not be liable to the customer for any refunds or exchanges of tickets in these circumstances.

 

3. Refunds and Exchanges

3.1. We are not obliged to refund monies or exchange Tickets should alterations to the advertised time, programme or cast of an Event be made.

 

3.2. Tickets cannot be refunded unless an Event is officially cancelled. If an Event is cancelled, ticket holders will be offered Tickets to alternative Events (subject to availability) or a refund of the seat value. We will not be liable for any additional expenses incurred by customers in the event of a cancelled performance.

 

4. Liability

4.1. Neither the Venue nor the Producer will be responsible for any loss, injury or damage to any person or property howsoever in any circumstances where there is no breach of a legal duty of care owed, in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from negligence) or to the extent that any increase in any loss or damage results from breach by the customer of any of these Ticketing Terms and Conditions and/or any terms and conditions of the Venues or Producer.

4.2. Nothing in these Ticketing Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot by law be excluded or limited.

4.3. Personal arrangements including travel or accommodation which have been arranged by a customer are at their own risk. Our liability to customers in connection with an Event shall be limited to the Ticket price paid excluding the per Ticket booking fee.

 

5. Force Majeure

5.1. In the event the Production does not take place in part or wholly due to Force Majeure, such as but not limited to natural disaster, fire, war or any other unforeseen and uncontrollable event; the Producer cannot guarantee the full repayment of the ticket fee.

 

6. Contacting Us

6.1. If you have any questions, comments, issues or complaints about these Ticketing Terms and Conditions or your Tickets, please contact us on our website or email us at abernethybennettco@gmail.com