1. Entry and Security

1.1. The Company reserves the right to refuse admission in reasonable circumstances including for health, safety and licensing reasons or where a ticket is void.

1.2. Customers are advised that CCTV is in operation at the venue for the purpose of crime prevention and public safety.

1.3. Security searches may be a condition of entry to protect the safety of all customers and staff. We may conduct searches of clothing, bags and other items on entry and exit of the Venue. The Company thanks customers in advance for their co-operation.

1.4. Customers are not permitted to bring any items into the venue which are illegal or are deemed by the Venue or Production management (at their sole discretion) to pose a health and safety risk, affect the enjoyment of others, cause disruption to the performance or cause damage to the venues or productions property.

1.5. Customers should avoid bringing large suitcases or bags to the venue as these may not be admitted and cloakroom availability cannot be guaranteed.

1.6. Latecomers will only be admitted into the auditorium at a suitable break in the performance, but admission cannot always be guaranteed and refunds or exchanges for an alternative performance will not be given.

1.7. Customers may only leave and re-enter the venue at the discretion of the Venue/Production management, otherwise there will be no re-admissions of any kind.

 

2. Age Restrictions

2.1. Babies and children under 4 years of age will not be admitted into the venue.

2.2. Children under the age of 16 must be accompanied by an adult aged 18 years or over, who must be seated with the child and accompany them throughout their visit. It is the customer’s responsibility to check the suitability of the performance for any children in their party regardless of any official age recommendation guidance.

 

3. Conduct

3.1. Any customers who are intoxicated or are disruptive, abusive or violent towards Venue staff, audience members or performers will be ejected from the venue. In such circumstances no refunds will be given.

3.2. Customers must comply with reasonable instructions and directions given by Venue/Production management and staff.

3.3. Mobile phones, tablets, digital or smart watches, laser pens and any other electronic equipment should be disabled when inside the auditorium to avoid disturbing the performers and other customers.

3.4. The unauthorised use of video, photographic and other recording equipment of any kind is strictly prohibited in the venue. The Production reserves the right to delete any unauthorised recordings and to eject any customers who are suspected of making recordings from the venue.

 

4. General

4.1. The Company does not accept responsibility for the loss or damage of any personal property or for any liability (to the fullest extent permitted by law).

4.2. The Company does not accept responsibility for the behaviour of other customers in the venue.

4.3. Smoking and vaping are not permitted inside the venue.

4.4. Any comments or complaints regarding matters affecting a customer’s enjoyment of the performance should be made promptly to a member of Venue/ production management before or during the performance.

4.5. Performances will be filmed and recorded. Ticket holders automatically consent to the filming or sound recording of themselves as audience members. If you have any objections to being filmed or recorded please speak to a member of the ABC management before the performance begins.

4.6. Animals are not permitted inside the auditorium, with the exception of assistance dogs.

4.7. The Company reserves the right to vary the terms of this Admissions Policy for specific productions or events. Any such variations will be notified to customers prior to or on arrival at the Venue.